Playtex ignores customers’ pleas for help. For shame.

Alison Deyette Playtex Awful Bra Fitting AdviceOh Playtex. I did so want to believe you could change. When you removed your horribly irresponsible bra calculator and promised to re-evaluate the way you gave fitting advice, I so wanted to think you meant it. Maybe, just maybe, you could help stem the tide of women trapped in terribly fitting bras and blaze a trail for good fit standards across the US. Maybe things could be different for all those women stuck wondering if their daily discomfort is the only way for them to feel…

Fortunately I managed my expectations.

Playtex have not changed. This is a company who – in spite of their acceptance that their fitting advice was flawed – sticks by the appalling guidance of boob mangler ‘fit expert’ Alison Deyette (above) – champion of the +5/6″ method and the face of awful marketing campaigns based on taking women with terribly fitting bras and refitting them in to… other terribly fitting bras.

The bra calculator has gone, but the +5/6″ advice remains with some truly appalling examples of fit. This is a company who makes money selling “bra problem solutions” that would be rendered totally obsolete if their long suffering customers were helped in to perfectly fitting sizes. This is also a company that doesn’t acknowledge the alphabet beyond D. Call me cynical, but although their customers would be more comfortable, more supported, more confident and more empowered by a better fit – Playtex are more concerned about protecting their status quo than by the welfare of their women.

Proof of this is how quick they are to thank praise on their Facebook… and how steadfastly they ignore the pleas of suffering customers struggling with bra hate caused by symptoms of poor fit – symptoms perpetuated by the fitting tools promoted on Playtex’s website.

It won’t do. These cries must not go unanswered. Busts 4 Justice will make like Batman in a bra – and answer them in Playtex’s place*. All of these complaints have been taken from the Playtex Facebook wall. Feel free to head over there and submit helpful comments/have some fun with the page moderators if you have five minutes…

1. Dear Playtex… My bras are uncomfortable:

Playtex receive posts from women complaining about uncomfortable bras all the time. The answers are often simple, but strangely Playtex never have the time to answer them…

Playtex Lingerie Give Awful Fitting Advice

Dear Rachel,

I am so sorry you’re having such trouble finding a comfy bra, and also so sorry you turned to a company too careless to help advise you out of your predicament. Let me reassure you that comfy bras (that stay comfy all day!) do exist – we just need to find it for you in the right size.

You say that the chief cause of your discomfort is your band riding up. This is a common symptom of a bra band that is too loose for your body – a problem often caused by companies like Playtex advising women to automatically add 4-6″ to their underbust measurement. A bra band should anchor your whole bra in place and stay horizontal to the floor at all times, and to do so needs to be firm. I would suggest sizing down 1-2 back sizes and seeing if that improves your comfort and support. But remember – cup size is relative to the back size – so to keep the same volume in the cup you will need to size up in the cup for every back size you size down.

Love from Busts 4 Justice

2: Dear Playtex… My bras are causing me pain:

Reading Playtex’s Facebook page is not for the faint-hearted. I find it heartbreaking to read the stories – and worse see Playtex ignore them: especially when their customers are complaining not just of discomfort, but of pain.

Playtex Suck

Dear Angelia,

I am so sorry to hear about your symptoms. The pain you describe must be worrying but I’m hoping I have a solution to help you. I’m only sorry that the lingerie company you put your trust in doesn’t seem to share my concern enough to reply.

From your description of your straps, it sounds as if they are taking way more than their share of the weight of your breasts than they should, and that this is causing you pain and possibly even trapping a nerve. I’m guessing from your given size and your symptoms that you’re a busty lady, so it’s especially important you get this back band right. As a starting point, try wearing a bra band that closely matches the true measurement of your underbust. As you go down in the back sizes, you will need to go up in cup sizes to keep the same volume. For this, you will need to explore the alphabet beyond DDD to ensure your bra gives you the support you need – but don’t be afraid to embrace these letters!  The good news is there are lots of brands that cater for these sizes – even if Playtex isn’t one of them.

I am hoping that redistributing the weight of your breasts like this will help your comfort. If you need further help finding your size, please stay in touch – and if your shooting pains persist, make sur you speak to your doctor.

Love from Busts 4 Justice.

3. Dear Playtex… I don’t want to look like a cow!

Can’t blame the poor woman. When will bra companies just explain the who bra band/cup size thing in layman’s terms?

Playtex Suck

Dear Doris,

Cow I’m sure is unfair, but you’re not wrong in your suspicions that going up from a 38DD to a 40DDDD might make you look bigger.

It’s a common misconception that your back band size has anything to do with the overall size of your bust. Your back band size is just your back band size – and should be somewhere around your true underbust measurement depending on your body type. Playtex ask you to automatically +5/6″, which doesn’t help you get this right – especially if you’re a D+. It’s often helpful to ignore Playtex on all fitting matters.

No, if you’re spilling out and experiencing symptoms of a too small cup, it is only the cup that needs to increase. You want the cup to perfectly encase all of the breast tissue, and for the wire to tack very closely to where your breast meets your chest. Only increase your back size if the circumference of your chest actually increases.

But while band size has nothing to do with cup size, cup size is related closely to band size. This is because the letter is proportional to the number – so 32D=34C=36B=38A. Remember to size up in the cup when you’re going down a back size to keep the same volume.

Finding the right size – even if it means going in a ‘large’ cup size – inevitably makes you look slimmer and helps your clothes fit better too. It can take some trial and error, but it’s worth it. I know for myself because I dropped a dress size and gained tonnes of confidence when I realised I was not a 34E (or a 36DD, as Playtex say) but actually a 30G. I’d never known such support was possible, but I know that it’s out there for you too.

Good luck!

Love from Busts 4 Justice.

Shame on you Playtex. This entire post took me 20 minutes. And I wasn’t paid to do it!

*If you or anyone you know needs boob advice, Busts 4 Justice is always on hand to help as much as it can. For private help, e-mail me using the contact form here – or to use the hivemind of the wonderful women of Facebook you can publish to my wall here xx

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The Third Way: How Brands Can Advise on Bra Size

I am certain that bad fitting advice issued by irresponsible bra brands is responsible for every single ill fitting bra and every minute of bra-wearing misery known to women. Which is why from Playtex to Gossard to (now) Curvy Kate on New Look – I spend so much time and energy battling against misleading, incomplete and downright bad fitting advice from lingerie websites. Of course, there is no substitute for a good fit from a good fitter – but in a reality where many women prefer or can only get their fitting advice online instead of in a respectable fitting room, and where sadly some fitters aren’t totally reliable themselves, what can a brand do to ensure women have the tools they need to find a bra they can actually love? Somewhere between terrible bra size calculators and boutqiue lingerie fitting services, is there a third way?

In an ideal world, of course, we’d have the technology to turn your webcam on right now (hello!) and map your exact shape and measurements before issuing you with a bra size guide you could trust. But sadly, along with my teleport and robot companion, this doesn’t exist yet. So we must make the best of what we have: brains, the internet, and lingerie brand websites. Dear bra bands the world over: here’s how to do it better (until the future arrives).

1: First things first: get it right!

Figleaves Lingerie Badly Fitting Bras

I am staggered that certain lingerie companies don’t seem to give a damn about showing what their bras look like properly fitted. All too often, bra merchandisers seem only too happy to sign off on absurdly squished boobs, rogue wires or other fit faux pas, or try and mask the problem by airbrushing the poor women two dimensional.

It’s simple. Get the fit right in the pictures, and not only does your product look more desirable and less like something used to torture confessions from witches, but it helps women understand what they’re aspiring to and find that fit that they will love, tell people about, and buy again and again. If you care about your customers loving your product, lead by example.

2: Now let’s get to business: the visual guide

Bravissimo Bra Guide

This is essential – and if you’ve been showing off your wares on poorly fitted models for years you owe it to your customers (and future brand ambassadors if you get this right) to show them how it should be done.

By calling out common bra bugbears like the dreaded quadraboob, shoulder-slicing straps, sagging cups, poking wires or wriggling back bands, you have the opportunity to help women discover how to correct their fit and understand why it’s not working in the first place. Bravissimo (above) have one of the best examples of this around: read it and be inspired.

FREE TOP TIP! Certain fit barbarians won’t even have to pay for new “wrong” photos – just use the horrendous examples you’ve been modelling for years! Huzzah!

3: Give them a starting point.

Theory of Relativity. And Bras

This is the most controversial part of the guide, but one I know many brands – especially ones selling online – feel is needed. To clarify: this shouldn’t exist if point two isn’t in place and if the number and letter it provides doesn’t scream STARTING POINT! before sending them back to point two to work out the details.

I (and science!) believe that most women are not best served by the +4/5/6″ fitting method. What your ideal bra band size will be depends on everything from your physique, your shape, your age, and even the brand or style of bra you’re trying. However, in the interests of neutrality if you’re going to give women a starting point, it should just be that – the underbust measurement +0 inches. One woman may need to +4, another may even need to -4 – the key allowing that journey to start at a starting point – not halfway down a road that may be the wrong direction.

This is not [nor has it ever been – check out the manifesto here] about replacing one arbitrary calculator with another, but about enabling women to start their fitting journey in a more helpful place. A numerical guide should only exist in tandem with the visual – and with clear instructions to take this starting point and apply the checks rigorously to find that perfect fit.

A perfect fitting bra can be life changing, and all lingerie brands owe it to the women who support their businesses to help them find that perfect match. Getting the advice you give right isn’t a huge investment, and it’s one worth making. Women who love their fit love their lingerie – and are loyal to the brands that make it. This isn’t just about doing right by your customers. This is investing in your brand for the future. 

 

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I love Brastop!

Remember my recent Freya Jolie heartbreak? Mid-mope, my fears were confirmed by a Freya spokesperson, who said:

“As far as I am aware we aren’t bringing Jolie back in any new colours.  We would strongly recommend you try the Gem range from Freya coming soon.  This lace collection, is a fresh (Jolie like collection) which looks gorgeous on the body and comes in a gorgeous shade of China blue and black.  Gem offers the perfect amount of feminine yet seductive style.”

Despair! Well, thank bra heavens for the treasure trove that is Brastop.com: because thanks to their catalogue of out-of-season treats I found and am now the proud owner of a brand new replacement pink Jolie to tide me over until something else (perhaps Gem, perhaps something else) comes to steal my heart.

It’s mostly old, out-of-season stuff so you can’t guarantee it’ll have everything in your size, but the helpful size search function will mean you’re not trawling through mountains of irrelevant options only to find yourself disappointed. Everything is at a discount – sometimes substantially – so it’s a great place to grab a bargain, especially if you’re hunting to replace a loved bra now discontinued. And to top it all off, they deliver worldwide – so it’s perfect for all stranded in neglected corners of the bra world to find reasonably priced D+ swimwear and lingerie.

Hurrah for Brastop! 

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Freya Lacey reviewed!

FREYA LACEY CAFE LATTE BRA

Sometimes, I do things that are bad for me. Crisp sandwiches, for example. An episode of Made in Chelsea, watched mouth agape from behind a cushion. And, on occasion, faux vintage looking stuff with frills and buttons.

Freya’s Lacey was made for that final indulgence. It is so pretty and dainty – Downton-era elegance for the DDs, all cafe latte hues, cute polka dot detail and lacey loveliness.

Or at least, it was until I put it on. Sadly, Lacey (30G, my usual Freya size) does not transform me in to the stylish waif-like flapper I’ve always dreamed of being. There is a touch of Downton – but I am as a matron, not as a lady. Like most faux vintage looking stuff with fills and buttons, it just doesn’t work on me. My boobs appear wide and frumpy, and the peak of each cup remains unfilled although in every other respect (top of cup included) the fit seems fine. I didn’t have a 30FF on hand to try sizing down, but looking at the fit of the wire I’m not sure I could have afforded a smaller cup anyway. Lacey is just not for me.

Conversely, Invest in your Chest went BANANAS for this bra – so at least some ladies are feeling the Lacey love. It was sprawling and imperfect on me – but on the right shape, this baby could be a real treat. It’s almost worth persevering with for the awesome button detailing on the knickers alone

Freya Lacey Lingerie Short

Lacey is available in a whopping range of sizes between 28-38 C-K.

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Panache team up with CoppaFeel!

Coppa Feel Hello Boobs

Lingerie legends Panache have teamed up with boob superstars at team CoppaFeel! to help more women get to grips with their own, very precious chesticles.

Reworking their extremely popular new sports bra in to CoppaFeel!’s signature hot pink, Panache have promised all profits from the new colourway to go straight to the charity. Which means more ‘Boobettes’ in more places, helping more women understand the importance of checking their boobs on a regular basis. Nice.

When was the last time you copped a feel? Ready… set… GO! [See how to check your boobs for breast cancer…]

Panache Lingerie Sports Bra for CoppaFeel

Source: the Lingerie Buyer

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